I have noticed my account has been suspended despite the invoice stating that I would have web space retained from Feb. 14th, 2008 to Aug. 14th, 2008 as stated on Invoice 10172; however it has been suspended 2 days prior to when it should have expired i.e 3 days of downtime. I understand you have financial obligations of your own however based upon the previous invoice my site should be up until 14th. Nevertheless I would rather my billing for shared hosting be reverted to the monthly rate of $3.89.

Numerous times I have attempted to log into my account and I constantly have to reset my password to a string of alphanumeric characters; at times even then I can’t log in. There’s no “log in” hyper link on Polurnet’s site, which makes for a cumbersome experience when trying to navigate for customer service. The inaccessibility of the site means I can’t “change” the naming of my password to my choosing nor can I change my web hosting plan when needed.

I have sent a copy to the billing, sales, support departments, in addition to the Canadian Chamber of Commerce in hopes of getting this matter settled. However i am no longer inclined to use the 6 month billing cycle for your services only monthly. If this can’t be settled then I am no longer concerned with using Polurnet’s services in any context.”
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Here is the 1st reply to my email. Take note the representative wrote a 4-paragraph response and never addressed the issue I clearly stated and went on to further insult me.

“This is the first email we have received from you, we don’t have any other tickets regarding this on file from any of our departments. I’m also not sure why you’re emailing the “Canadian Chamber of Commerce”, this is the first time I’ve heard any user trying to do this without trying to email us first from an alternate email address or using our other contact options.

We always require payment in advance of the renewal date, this is the same policy as when you signed up. If you did not pay for a renewal when the invoice was due, then your account gets suspended after numerous warning emails sent to you. Ignoring them without contacting us can lead to the suspension of your account by our system automatically.

You didn’t include your account information for us to change the billing cycle, so let us know these details. Moreover, I’m not sure why you’re looking for a control panel link, since it is mentioned in the Welcome Email you received. There’s no way for us to include such a link either, since we have dozens of different servers, and there is no uniform link for this. There is also no need to change your password unless you explicitly want to.

Finally, I’m also not sure where you’re going for customer service; it’s clearly visible on our main website under the Support link, and all the options to contact us are listed. I suggest reading our Welcome Email again since it appears you have overlooked much of the information we provided you to contact us directly and to access your account.

Regards, Richard P., Administrative Representative, PolurNET Communications”
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“I’m really not sure why you sent 4 different emails within the span of a few hours to our billing department, without even waiting for a response, then stating you never received one. Did you read our support pages that replies are made within 12-24 hours? We can reply earlier, but it really makes no sense at all to send multiple messages within hours of each other, then accuse us of not replying. Anyway, this has been responded to on the helpdesk already by another technician

Regards, Brian S., PolurNET Communications”

If another technician already responded to the issue, what is the point of Brian S. taking the time to insult me? Mind you Brian didn’t address the issue at hand nor absorbed what I was trying to convey to him. I decided to choose Polurnet web hosting services b/c of favorable opinions from consumer review boards. I have dealt with them for so long b/c of the same reason. When questionable dismissive customer service was rendered I just pushed it to the side as an isolated incident. I am far from stupid as their email responses would suggest. Even if I was a misinformed customer there is no reason under any circumstances to treat a long-term paying customer so disrespectfully. I wouldn’t be surprised if they acted out vindictively, if they were to see this message. I guess you get what you pay for. Their site has usability issues and huge customer service issues which most message boards mysteriously don’t suggest. I would suggest paying more money for a reputable company or going local for web hosting.

Your continued harassment of our staff and violent threats are not acceptable. You violated our TOS and as our many emails have explained you are not wanted as a customer.

They recently started doing website optimization and search engine optimization. They do very basic stuff. All they do is meta tags that’s it. I don’t think you want to spend 2 to 4 thousand just on keywords. Im sure you can Google all kinds of complaints about their seo.

Getting back to endurance international. Endurance international is a company that buys hosting companies that are basically going out of business. They have biz land, powweb, a bunch others and now the lucky 3, ipower, startlogic and dot 5. Im sure endurance didn’t do enough research on the 3 companies. Good luck with that endurance.

Be careful who you choose for internet services because it could result in a loss of money and a pain on your butt. Always look at review sites and research.

The Host Review Guy

They used to be mildly acceptable. But they have gone from mildly acceptable to an absolute nightmare.

I recently spent about 7-8 days, waiting for a single 5 minutes issue to be taken care of, and after spending some 7-8 days waiting, and roughly 14 hours on hold during all the calls during this time, get this; They inform me that my account is overdue. And they can no longer provide “technical support” until the account is paid up in full.

I explained to them that one of the techs earlier in the day mentioned this, and I told them that I never received a bill from ipowerweb. And would gladly send them a check in the mail, but wouldn’t give them my credit card # because they illegally charged it in the past.

So after 7-8 days of spending 1-2 hours on hold a day, over a simple, yet very critical issue, they cut me off from tech support, and this was a blessing, as I am now, as I write, migrating my files to a new provider.

Ipowerweb is by far the worst company online that I have ever dealt with, and this by a wide margin.

STAY AWAY FROM IPOWERWEB AND DO NOT BE LURED IN BY ALL THEY “CLAIM” TO PROVIDE, because it is all an illusion.

Ipowerweb is by far the worst company on the web, at least of all the companies I am aware of, and I have 4 years of waiting on hold with them under my belt, so I am more than qualified to tell you just how horrible this company is.

Sincerely,
Phil Jayhan
Admin
http://www.letsrollforums.com

I had some insane 2000gb traffic per month at dreamhost, never even touched 100

If you are looking for a dedicated webhost I’ve seen a lot of people using mediatemple.

I wish that someone will sponsor your site just like what happened with n-design.

Zone.net website looks exceptionally clean and easy to navigate. I hope their service is as good as their site looks.