Overview
One of the biggest names in web hosting, 1&1 offer packages to suit all needs, from the small business to the large commercial company. Aimed more towards web developers, a 1&1 hosting plan may suit experienced users better than novices due to slightly less user-friendliness than some packages, although there is do-it-yourself website building software included.
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Our Ratings
Cost – 5/5
Reliability – 5/5
Customer Service – 5/5
Technical Support – 5/5
Features – 4/5
Storage Allowance – 4/5
Bandwidth – 5/5
Response Times – 5/5
Overall Usability – 5/5
Total Score – 92%
Features
A mammoth range of tools are included with 1&1's web building software package, allowing impressive creativity and design. An 'EasyShop' system and blogging software are also included with the deal. The company don't offer unlimited storage space or bandwidth but most packages should have sufficient allowances. However, the most basic hosting plan, which only gives 300GB of data transfer and 10GB of disk space monthly, may not meet with some web owner's requirements.
Reliability
1&1 have an expert team of technicians monitoring their servers, which are located in four separate data centers around the world. With a huge customer base, excellent reliability is a must and 1&1 guarantee at least 99.9% uptime, with all data stored backed up each day.
Customer Service and Technical Support
1&1 provide round-the-clock technical assistance to their valued customers. A toll-free phone line, live chat and email support are all available should help be required. Response times are good, with a ticketing system in place and the advice offered is generally spot-on. For urgent assistance, an emergency phone number is supplied.
Control Panel
With a 1&1 web hosting plan, you get a custom-built control panel to manage your account. User-friendly, it makes all aspects of running a website simple, even for the inexperienced. Via the control panel, you can check emails, edit or update your site, or even analyze your traffic and statistics.
Summary
As one of the industry leaders, 1&1 have an impressive reputation for a top-quality and reliable service. This isn't just down to their sheer size but also due to the high regard in which they are held by web developers the world over who require nothing but the very best in reliability, stability and service.
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